FAQ

Yes. 100% of our products are custom manufactured after payment or deposit confirmation. We do not keep any finished inventory.

Each order activates a personalized design and production process crafted specifically for you.

Estimated production time is 4–8 weeks depending on design complexity and workload. These timeframes are estimates and do not guarantee exact delivery dates.

Every piece is produced specifically for you. Once fabrication begins, the item cannot be resold. For this reason, custom orders are final sale and non-refundable.

We offer a non-refundable 50% deposit option to confirm your order.

The deposit secures production scheduling and material allocation.

The remaining balance must be paid when the piece is completed.

The 50% deposit option is available only on select products within our online store.

If a product qualifies for partial payment, the option will be clearly displayed on the product page.

For orders placed through the “Start Your Custom” section, deposit eligibility is evaluated on a case-by-case basis and remains at the discretion of EL ORFEBRE INC., depending on design complexity, materials, and project scope.

In certain cases, full payment may be required to begin production.

Yes! Custom work is our specialty.

You can request a custom quote through our “Start Your Custom” section. We evaluate feasibility and provide an estimate before production begins.

Yes. We offer gold exclusively through our custom order process.

All gold pieces must be requested and processed through the Custom Services section of our website.

Due to handcrafted manufacturing, exact metal weight, stone size, and total carat weight cannot be guaranteed unless specifically stated in writing. Slight variations may occur for structural integrity and aesthetic balance.

It is the customer’s responsibility to verify all information before submitting the order, including sizes, names, initials, dates, and designs. Errors provided by the customer will not be considered manufacturing defects and may require additional charges for correction.

EL ORFEBRE INC. does not offer rush production services and does not guarantee delivery deadlines.

Rushing production can compromise cast quality, structural integrity, and finishing precision. If you need a piece for a specific date, we recommend ordering well in advance.

We offer a limited 30-day warranty that only covers structural manufacturing defects. Normal wear, impact damage, misuse, or unauthorized modifications are not covered.

Once your piece is completed, you have 30 calendar days to complete payment. If no response or payment is received within that time, the order will be considered abandoned and may be canceled without refund of the deposit.

We primarily use high-quality moissanite and materials explicitly listed in each product description. If you have questions about a specific stone or material, contact us before placing your order.

Custom pieces are made in accordance with your approved design. Slight variations in shape, shine, texture, or finish are inherent to handcrafted work and are not considered defects. Personal taste, changes of preference, or subjective expectations do not qualify as reasons for refunds or disputes.

Once production begins, changes are not guaranteed. If a modification is technically possible, it may require additional labor or full remanufacturing and associated costs must be covered by the customer. Always review all details carefully before approving the design.

Production and shipping timelines are estimated only. EL ORFEBRE INC. does not guarantee exact delivery dates. Delays due to workload, material availability, carrier delays, or force majeure do not qualify as grounds for refunds, cancellations, or disputes.

You can reach us through:
Email: servicio@orfebre.com

For design approvals, payments, claims, and any formal communication, we recommend using email for proper documentation.